Terms of Service
These terms govern your use of creativeON hosting, domain, server, email and security services. By ordering any service you agree to them. This page summarises the terms in plain language.
1. Services and accounts
creativeON provides hosting, domain registration, server, email and security services. You are responsible for keeping your client area credentials secure and for all activity that occurs under your account. You must provide accurate contact and billing information and keep it current, as domain registries and certificate authorities require valid registrant details.
2. Fees, billing and renewal
All services are billed in advance in Pakistani Rupees for the term you select. Services renew automatically at the end of each term unless you cancel before the renewal date, and we send renewal notices in advance. Domain registration and renewal fees are set by the registry and are non-refundable once a registration is submitted, as the registration cannot be reversed.
3. Money-back guarantee
Shared, WordPress, business and cloud hosting plans carry a 30-day money-back guarantee, and our reseller hosting plans carry a 100-day money-back guarantee. Setup fees, domain registrations, SSL certificates, prepaid PKNIC cards, licences and Google Workspace subscriptions are excluded, as these are purchased from third parties on your behalf.
4. Acceptable use
You may not use our services to store or transmit unlawful material, to send unsolicited bulk email, to attack or attempt to gain unauthorised access to any system, or to infringe intellectual property rights. Our full Acceptable Use Policy forms part of these terms, and repeated or serious breaches may result in suspension without refund.
5. Resource use and fair usage
Where a plan is described as unlimited, that refers to normal website use within the resource limits published for the plan. Accounts that consistently exceed their allocated CPU, memory or process limits may be asked to upgrade to a plan or server that fits their usage, and we will always contact you before taking action.
6. Uptime and service levels
We target 99.9% or higher network uptime, monitored continuously, excluding scheduled maintenance announced in advance and events outside our reasonable control. Where an outage is caused by our infrastructure and exceeds the target, service credits are available on request.
7. Backups and your data
Backups are provided on most plans as a convenience and we will restore from them on request, but you remain responsible for keeping your own independent copies of business-critical data. Your content and data remain your property at all times, and we will provide a full copy of your account data on request while your account is active.
8. Suspension, termination and disputes
We may suspend or terminate services for non-payment after notice, or immediately for serious breaches of the Acceptable Use Policy or applicable law. You may cancel any service from your client area. Our total liability for any claim is limited to the fees you paid for the affected service in the preceding twelve months, and these terms are governed by the laws of Pakistan.
Questions About These Terms?
Our team can walk you through anything here before you order, including specific requirements for enterprise or government accounts.